Refund policy
Return & Refund Policy – AUNA™
At AUNA™, we want you to love your purchase. If you're not completely satisfied, this Return & Refund Policy explains how we handle returns, exchanges and refunds.
1. Returns
- You may return products within 30 days of receiving your order.
- Items must be unused, in original packaging, and in the condition you received them.
- To start a return, contact us at info@auna.co.za with your order number and reason for return.
2. Refunds
- Refunds are issued to your original payment method once the returned item is received and inspected.
- Please allow 5–10 business days for the refund to process.
- Shipping costs are non-refundable, except where the return is due to a defective or incorrect item.
3. Exchanges
- We offer exchanges for incorrect or damaged items.
- Contact us immediately at info@auna.co.za with a photo of the item and your order number.
- Once verified, we'll ship a replacement at no additional cost.
4. Damaged or Defective Products
- Inspect your package as soon as it arrives.
- If an item is damaged or defective, contact us immediately with photos.
- We'll provide a replacement or a full refund, including shipping costs.
5. Non-Returnable Items
- Products that have been used, altered, or damaged by the customer cannot be returned.
- Gift cards, digital products, or sale items marked "final sale" are non-returnable.
6. How to Return an Item
- Contact info@auna.co.za for return instructions.
- Pack the item securely in its original packaging.
- Ship it to the return address our team provides.
- Keep tracking on your return shipment for safety.
7. Customer Support
For questions about returns, refunds, or exchanges:
Email: info@auna.co.za
Last updated: 14 July 2026