Terms of service
OVERVIEW
This website is operated by AUNA™. Throughout the site, the terms "we", "us" and "our" refer to AUNA™. AUNA™ offers this website, including all information, tools and services available on this site, to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms, conditions and policies referenced here or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our Services.
Any new features or tools added to the store are also subject to these Terms of Service. You can review the current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the site after changes are posted constitutes your acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority and have given us consent to allow any minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose, and you may not, in using the Service, violate any laws in your jurisdiction (including copyright laws).
You must not transmit any worms, viruses, or code of a destructive nature.
Any breach or violation of these Terms will result in immediate termination of your Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding credit card information) may be transmitted unencrypted across various networks and may be adapted to meet technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or access to it, without our express written permission.
Headings used in this agreement are for convenience only and do not limit or affect these Terms.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete or outdated. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance on site material is at your own risk.
This site may contain historical information, which is provided for reference only and is not necessarily current. We reserve the right to modify site content at any time, without obligation to update it, and it is your responsibility to monitor any changes.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice.
We are not liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.
SECTION 5 — PRODUCTS OR SERVICES
Certain products may be available exclusively online and may have limited quantities, subject to return or exchange only in line with our Return Policy.
We make every reasonable effort to display product colours and images as accurately as possible, but we cannot guarantee that your device's display will be fully accurate.
We reserve the right, without obligation, to limit sales of our products to any person, geographic region or jurisdiction, and to limit quantities of any product or service offered. All product descriptions and pricing are subject to change at any time at our sole discretion. We may discontinue any product at any time. Any offer for a product or service on this site is void where prohibited by law.
We do not warrant that the quality of any product, service, information or other material purchased or obtained through the Service will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us, and may limit or cancel quantities purchased per person, household or order — including orders placed under the same account, card details, or billing/shipping address. If we change or cancel an order, we may attempt to notify you using the contact details provided at the time of order. We reserve the right to limit or refuse orders that, in our judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases, and to promptly update your details (including email address and payment information) so we can complete transactions and contact you as needed.
For more detail, please see our Return Policy.
SECTION 7 — OPTIONAL TOOLS
We may give you access to third-party tools that we neither monitor nor control. Such tools are provided "as is" and "as available," without warranties or endorsement of any kind, and we accept no liability arising from your use of them.
Use of any optional third-party tool is entirely at your own risk, and you should review and understand the third-party provider's own terms before using it.
Any new features or tools we introduce in future are also subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
Some content, products and services available through our Service may include material from third parties, and third-party links on this site may lead to websites not affiliated with us. We are not responsible for examining or evaluating the accuracy or content of such sites, and we accept no liability for any third-party materials, products or services.
We are not liable for any harm arising from your use of third-party goods, services or content. Please review third-party terms and privacy practices carefully before transacting with them; any complaints should be directed to that third party.
SECTION 9 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us comments, suggestions, ideas or other submissions — whether requested or not — you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium, without restriction or compensation to you, and without obligation to keep them confidential or to respond.
We may, but are not obliged to, monitor, edit or remove content we consider unlawful, offensive, threatening, defamatory or otherwise objectionable, or that infringes any third party's rights or these Terms.
You agree that your submissions will not infringe any third party's rights (including copyright, trademark or privacy), and will not contain unlawful, abusive, obscene material or malicious code. You may not impersonate another person or mislead us as to the origin of your submissions. You are solely responsible for your comments and their accuracy; we accept no liability for content posted by you or third parties.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Our site or Service may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any such errors and to update or cancel orders at any time without prior notice, including after an order has been submitted.
We are under no obligation to update or clarify information on the Service, except as required by law, and the presence of an update or refresh date does not mean all information has been revised.
SECTION 12 — PROHIBITED USES
You may not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, laws or ordinances; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, defame or discriminate against anyone; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track others' personal information; (i) to spam, phish or scrape data; (j) for any obscene or immoral purpose; or (k) to interfere with or bypass the security features of the Service. We reserve the right to terminate your use of the Service for any violation of these prohibited uses.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free, or that results obtained through the Service will be accurate or reliable.
We may remove or cancel the Service at any time, without notice.
Your use of, or inability to use, the Service is entirely at your own risk. The Service and all products delivered through it are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, AUNA™ — including our directors, officers, employees, affiliates, agents and suppliers — will not be liable for any indirect, incidental, punitive or consequential damages of any kind arising from your use of the Service or any product obtained through it, even if advised of the possibility of such damages. Where a jurisdiction does not allow such exclusions, our liability is limited to the maximum extent permitted by law.
SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold harmless AUNA™ and our affiliates, officers, directors, agents, contractors and employees from any claim or demand — including reasonable legal fees — arising from your breach of these Terms or violation of any law or third-party right.
SECTION 15 — SEVERABILITY
If any provision of these Terms is found unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remainder of these Terms will remain in full effect.
SECTION 16 — TERMINATION
Obligations incurred prior to termination survive termination of this agreement.
These Terms remain effective until terminated by either you or us. You may terminate at any time by ceasing to use our Services. We may terminate this agreement at any time, without notice, if we believe you have failed to comply with any term of these Terms — you will remain liable for all amounts due up to the date of termination.
SECTION 17 — ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right.
These Terms, together with any policies posted on our site, form the entire agreement between you and AUNA™ regarding use of the Service, and supersede any prior agreements or communications, whether oral or written.
Any ambiguity in interpreting these Terms will not be construed against the drafting party.
SECTION 18 — GOVERNING LAW
These Terms of Service, and any separate agreements under which we provide you Services, are governed by and construed in accordance with the laws of South Africa.
SECTION 19 — CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting changes to our website. It is your responsibility to check periodically for updates. Continued use of the site after changes are posted constitutes acceptance of those changes.
SECTION 20 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at info@auna.co.za