Shipping & Money Back Guarantee – AUNA™

We aim to process all orders within 1–3 business days. Once your order has shipped, delivery times will vary depending on your location, typically taking 8–11 business days for domestic deliveries.

You'll receive a tracking number once your order has been dispatched so you can follow your parcel in real time.

Please make sure all shipping details are entered correctly at checkout. AUNA™ is not responsible for delays or lost packages caused by incorrect address information.

30-Day Money Back Guarantee

We stand behind the quality of AUNA™ products. If you're not satisfied with your purchase, you're eligible for a 30-day money back guarantee.

To qualify:

• You must request a refund within 30 days of receiving your order.
• Products must be returned in their original condition (used or unused depending on the return reason).
• Proof of purchase is required.

Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.

Important Notes

• Shipping costs are non-refundable unless the return is due to an error on our side (wrong or defective item sent).
• Sale or promotional items may be subject to different return terms.

For any return or shipping inquiries, please contact our support team at:

info@auna.co.za

---

Last updated: 15 July 2026